About

Process Improvement | AI & Automation | SharePoint

I'm a workflow and process improvement-focused professional with 20+ years' experience across government, telecommunications and aged care.

Currently focused on using technology, AI and automation to solve practical business problems — particularly where manual processes, inefficient workflows or poor data are creating unnecessary effort.

Hands-on experience across

• ✓AI-assisted development and automation
• ✓Business process improvement
• ✓Workflow automation with Microsoft Power Automate
• ✓Python and data automation
• ✓REST API-driven Power BI dashboards
• ✓TechnologyOne ERP implementation and support
• ✓Microsoft 365 and SharePoint
• ✓Business analysis and stakeholder engagement

I enjoy identifying the problem behind a business process, understanding what people actually need, and then finding a practical technology solution — whether that involves automation, AI, reporting, system configuration or process redesign.